1.1 The terms contained on this page (Terms of Service) apply to all transactions for the purchase of services (each a “Service” or, two or more, the “Services”) from the Site or as a result of contact with Raven Drone Solutions LLC (the “Business” or “Raven Drone Solutions”). By ordering any Services from our Site or from the Business you are indicating your acceptance to be bound by these Terms of Service. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Terms of Service by selecting the print option from the “File” menu of your browser.
1.2 We reserve the right to change these Terms of Service from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.
2.1 Throughout this document, we may use certain words or phrases, and it is important that you understand the meaning of them. The following is a non-exhaustive list of definitions of words and phrases found in this document: “Raven Drone Solutions” or the “Business” refers to our company, known as “Raven Drone Solutions LLC”; the “Service(s)” refers to our drone services, including aerial photo and video services, asset inspection, and mapping services; the “Client” refers to anyone who engages us to provide our Service; the “UAV” refers to Unmanned Aerial Vehicle, also known as a ‘drone’; the “UAV Operator” or the “Pilot” refers to a drone pilot/operator.
3.1 Raven Drone Solutions reserves the right at any time to accept or refuse the Service and sales for any reason. Raven Drone Solutions reserves the right to require additional verifications or information from the purchaser before accepting any order or providing the Service. The Client agrees that the receipt by Raven Drone Solutions of an electronic or printed message or an order form does not indicate acceptance of the purchaser’s order, nor does it constitute confirmation of Raven Drone Solutions’ offer to sell.
3.2 The Client acknowledges and agrees that title and ownership of all ordered products shall remain with Raven Drone Solutions until the full purchase price for the same has been satisfied by Raven Drone Solutions.
4.1 Written quotations are valid for 30 days and will be supplied for all work on receipt of a clear and accurate written brief from the Client. Written briefs are required to ensure objectives are well defined for both the Client and Raven Drone Solutions and to avoid errors. The brief may need to include, but is not limited to, full postal address with postcode, maps, site plans with boundaries, the number of people involved in the project, any other material/relevant information and the Client’s preferences and requests related to the mission.
4.2 The quotation and fee will be inclusive of all preparatory work, provision of any written documentation or permissions required (e.g. by the FAA, Air Traffic Control, etc.), travel and accommodation (where necessary) and post-production processing work and digital delivery of files (images, videos, maps, data, and reports). Unless otherwise stated, the quotation will be for the amount of aerial photography/videography (or any other type of UAV service) reasonably achievable within one day. For any ground-level photography and videography, Raven Drone Solutions will enlist the assistance of Aura Marketing (or any other ground-based photographer). The price (unless not agreed upon previously) will already be included in the quote.
4.3 The fee quoted will reflect the proposed uses of the images/videos, as stated by the Client, for which Full Personal Reproduction Rights will be granted. A series of assignments is treated as a set of individual contracts. Additional Reproduction Rights may be negotiated at a future date.
4.4 The UAV Operator may request changes if it is determined that any flight operation could impair the operational safety of the equipment, persons, property or violate any laws.
5.1 Terms of payment are within Raven Drone Solutions’ sole discretion, and, unless otherwise agreed to in writing by the Business, full payment (including any applicable taxes) is due in full before the first day of the mission.
5.2 In the case of work being required by the Client to be done in phases, Raven Drone Solutions reserves the right to partially invoice at stages. Raven Drone Solutions reserves the right to add statutory Late Payment Interest (Base Rate + 5%) to overdue accounts.
5.3 As per Raven Drone Solutions’ payment policy, upon agreement of a job to be performed, the Business will send the Client an invoice with the full breakdown of price, including taxes. The Client must submit a 25% security deposit to be booked on the work schedule, and 75% remaining no less than 48 hours prior to when the job is to be performed. The Client may pay in full if they so choose to.
6.1 If a site survey is required prior to the quotation, the cost will be agreed and invoiced in advance. The Client must confirm in writing that it has permission to access the ground that will be used to take off and land.
7.1 Still photographic material will be supplied as unedited images. Video material will normally be supplied as unedited rushes. Unless otherwise agreed and quoted, little to no editing will have been done by Raven Drone Solutions when the imagery and videos are supplied.
7.2 Retouching, digital manipulation and general editing of images and videos are available at an additional cost, when feasible.
7.3 All original photographic and video material (as well as any data, maps, reports) remains the property of Raven Drone Solutions.
8.1 A decision to proceed with the Service on a particular day will depend on a variety of factors, including, but not limited to, the Client’s weather preference, time constraints, and the type of project. If the weather conditions on the day are not as forecast and the mission needs to be postponed, or there is some other unforeseen event why the mission could not be completed, then either there will be no additional charge to the Client for a return visit to complete the work or the Client can request a full refund of monies paid to Raven Drone Solutions in respect of the canceled time. No refund will be made for any chargeable preparation work already carried out.
8.2 In the event where the mission has been commenced and weather conditions become unfavourable to continue the mission, the UAV Operator will wait for up to 30 minutes for a weather change. If such change does not occur and the mission cannot be completed, Raven Drone Solutions will reschedule for another date at no additional cost to the Client. If the mission cannot be rescheduled due to the time sensitivity of the project, the quoted price will be adjusted and the Client will be charged for the part of the Service already completed.
8.3 If the work could not be completed due to the Client reasons (e.g. a lack of access or unscheduled site activity, etc.), the Client will be charged a $50 fee to recover the Pilot’s travel expenses and time. It is the Client’s sole responsibility to notify any governing authority over any property (i.e. homeowners, building management, project managers, security personnel, etc.) of the UAV operation taking place in the vicinity with enough anticipation to ensure all parties are aware of the date/time and place of the operation.
8.4 Raven Drone Solutions will always endeavor to complete its assignments by proposed completion dates. However, due to weather and other operational constraints, Raven Drone Solutions cannot guarantee completion on or by any specific date. The Business, therefore, cannot be held responsible for any missed publishing or other deadlines or any consequential costs involving the timing of the commission.
8.5 The completion of work may be subject to alteration or cancellation due to cause(s) beyond control of Raven Drone Solutions. Certain requested shots from specific locations, directions and heights, quoted to be undertaken, may not be possible on the day for various operational reasons. In this case, the best possible alternative shot(s) will be supplied and these will be deemed to fulfill the contract.
8.6 Battery limitations mean that each flight will last between approximately 15 to 20 minutes depending on weather and other factors. This will normally generate between 12 to 17 minutes of usable flight time. After this time, the UAV must descend for a battery change.
8.7 Although the UAVs have build-in self-stabilizing measures, they are flying platforms and subject to movement by the wind and will tilt whilst being held against the wind. This may impact on the image quality, steadiness and the angle of the pictures/videos. Raven Drone Solutions will endeavor to obtain the best quality pictures/videos for the conditions. However, the images and video are not guaranteed to be steady and of broadcast standards.
8.8 In the case the Client is not satisfied with the result, the Client must notify the Business in writing within 5 business days following the delivery of the files (images, videos, maps, data, and reports). Raven Drone Solutions agrees to review the files to determine whether they pass the Business’ quality standards. If Raven Drone Solutions determines that the files do not pass the quality standards, the mission will be rescheduled at the earliest availability at no cost to the Client. However, there are a number of conditions that are out of the Business’ control and therefore do not qualify for rescheduling, such as, but not limited to, cloud coverage, shadows, sun glare, haze, location activity, and the FAA imposed restrictions (i.e. altitude, time of the day when a mission can be done, flight time duration). If Raven Drone Solutions determines one of these conditions being the factor affecting the files’ quality, the Business bares no responsibility, and if the Client wishes for the mission to be re-done, it will be deemed as a new mission and the Client will be charged the full amount.
8.9 In exceptional circumstances, Raven Drone Solutions may not be able to completely fulfill or complete a contract at all. In these cases, the Business will refund part or all of any deposit received and not accept any other liability. In any event, the liability of Raven Drone Solutions will be limited to the total value of the contract with no liability accepted for indirect and/or consequential loss.
8.10 Raven Drone Solutions does not accept liability for errors resulting from incomplete or inaccurate instructions from the Client’s written brief, nor for delays or restrictions caused by Air Traffic Control, the FAA or similar bodies, and any third parties.
8.11 Whilst back-up copies of the mission files are often kept, Raven Drone Solutions accepts no responsibility nor liability for maintaining archive copies of any material after the work has been delivered to and accepted by the Client.
8.12 Raven Drone Solutions has all necessary insurances, including Public Liability Insurance, with an indemnity of up to 1 million USD.
8.13 The Client shall indemnify the Business against any liability whatsoever (including any liability based on the negligence of the Client) which it may incur resulting from any claim made against the Client by any third party.
8.14 Raven Drone Solutions accepts no liability for delay or non fulfillment of any term of the contract caused wholly or in part by “force majeure”, which expression shall be deemed to include war, strikes, lockouts, accidents, fire, scarcity of materials or any other cause or causes not within direct control of Raven Drone Solutions.
9.1 Prices for Raven Drone Solutions’ Services are subject to change without notice (unless a job has already been agreed upon and already paid for).
9.2 Raven Drone Solutions reserves the right at any time to modify or discontinue a Service (or any part or content thereof) without notice at any time (unless a job has already been agreed upon and already paid for).
9.3 Raven Drone Solutions shall not be liable to the Client or to any third party for any modification, price change, suspension or discontinuance of a Service (unless a job has already been agreed upon and already paid for).
10.1 No failure or delay on the part of Raven Drone Solutions to exercise its rights under the contract shall operate as a waiver thereof nor shall any single nor partial exercise of any such right exclude any other or further exercise thereof. Any waiver of a breach of any provision of the contract shall not affect Raven Drone Solutions’ rights in the event of any further or additional breach or breaches.
10.2 Notwithstanding termination of the contract these Conditions shall continue in full force and effect for so long as is necessary after such termination to give full effect to the provisions contained in these Conditions.
10.3 The contract shall be construed in accordance with Florida law which shall be the proper law of the contract and the Florida Court shall have sole jurisdiction in relation to the provisions contained in these Conditions.
10.4 The clause headings in these Conditions are for convenience only and shall not affect the interpretation hereof in any way whatsoever.
10.5 Each and every obligation contained in the clause or sub-clause of these Conditions shall be treated as a separate obligation and shall be severally enforceable as such and the non-enforceability at any time of the clause or sub-clause of these Conditions shall not prejudice the enforceability of the remainder.
10.6 These Conditions are stipulated by Raven Drone Solutions on its own behalf and on behalf of all its employees and apply for the protection of all its employees as for Raven Drone Solutions. The Client undertakes not to sue or make any claim whatever against any employee of Raven Drone Solutions in respect of any alleged negligence or other default of that employee in relation to the carrying out, failure to carry out or breach of any contract.
10.7 The Client acknowledges and agrees by placing orders with Raven Drone Solutions that:
10.7.1 This is a transaction into which both parties are freely entering.
10.7.2 There are clauses contained in these Conditions which exclude, limit or modify the liability of Raven Drone Solutions and its employees.
10.8 The Client acknowledges that they have read this Agreement and both understands and agrees with Raven Drone Solutions regarding all of the Terms and Conditions.